We recently had an opportunity to interview Jon Gauthier, Co-Founder of GoodFoot Delivery. They are an urban courier service operating in downtown Toronto.
What inspired you to start GoodFoot Delivery?
It was truly my sisters inspiration and brain child that asked me if I wanted to be part of it and run around the city to deliver packages.
What services are provided by GoodFoot Delivery?
We are a same day foot courier service; we deliver food, documents, boxes and anything we can carry up to 15-20 pounds. We also have carts we can bring on to the public transit.
What does a typical day look like for someone working at GoodFoot Delivery?
The couriers would come in at 9:00-9:30am, then be assigned their morning runs. If they’re working the full day, they would come back or continue to their assigned deliveries. In the afternoon shift, couriers would start most days with lunch we brought in for the couriers from our various food sponsors each day and we provide some yoga as well.
What is your hiring process?
Individuals usually email or call us to show expression of interest in working with us, then we invite them in for an interview and get to know them a little bit to see if they would be a great fit. We then give them some volunteer days and go out with couriers for 1-2 days week for about 2-3 months then possibly get them onto payroll.
How many employees do you currently have?
25 employees – 20 paid and 5 volunteers.
How has your service enabled the people who work with GoodFoot Delivery?
It has given them a place to come to everyday and feel like they belong, contribute and be a part [of something] helps them with good mental health, self confidence and to find places around the city.
What are the success stories of your staff/volunteers at GoodFoot Delivery?
We have Mike who always lived with his parents and never lived alone and wasn’t social and never went out. Now GoodFoot has given him the confidence to get out to travel places, live alone, meet people and be part of something at GoodFoot.
Also Jarred was in the same situation, He would always be out doing deliveries with other couriers and found it difficult to find locations on his own and was studying Google Maps and one day everything just clicked for him and now he is a great courier.
What is a challenge that you currently face?
Well everyone has challenges but the more business we get the more people we can hire, it’s all about revenue whether it comes from donations, sponsorships or clients, that is our daily challenge. Another challenge is we would love to hire an office staff and again we need resources so that we can do more things.
How has the services provided changed the way clients perceive individuals with disability?
I think people love the fact that people with disabilities are being given a chance to get out there and given a chance to live a fulfilling life like everyone else. It brings awareness to the disability community that these people can do work that other people do as well.
What are you looking forward to the most this year when it comes to GoodFoot Delivery?
Our GoodFoot Get Down Annual parties / fundraisers are always a fun, great way to meet clients, donors and sponsors who have supported us over the year. The Christmas delivery rush is always a fun exciting time as well.
What is the ultimate goal for GoodFoot Delivery?
Our future plans would be to open new locations and create change elsewhere soon too.
If you can ask our readers one thing to act on, what would it be?
To use our service and come out to our 5th birthday in November!